GoNexus Group, a leading experiences and mobility travel group, and Peregrino, a digital transformation consultancy that helps companies adopt and scale technology with measurable business impact, have announced breakthrough results after deploying their next-generation omnichannel and automation-driven service platform for six months.
The performance metrics released today correspond to a 90-day continuous measurement period (August–October 2025) in which the solution operated at full scale. During this time, the platform handled 12,737 conversations and 120,322 messages, averaging 140 cases per day.